Core details are sourced from this business's Google Business Profile (checked 2026-09-29).
Most visits deliver indulgent chocolate desserts with portions that easily split between two people, backed by staff who remember regulars and go out of their way to help. The triple chocolate crepe and lava cake are standouts. Recent visits show consistent speed and warmth, though a handful of older complaints flag that service can slip when certain staff are on duty, and the exposed outdoor seating becomes uncomfortably hot midday.
Managers Angely and Amin have earned repeat mentions for genuine friendliness and problem-solving. The cafe sits in the busier Mid Valley food court, so expect the textured buzz of a mall location rather than quiet. Crepes and waffles run rich and on the sweeter side, which delights chocolate lovers but may oversaturate less adventurous palates.
Most visits are driven by staff warmth and approachability: named crew like Wan, Zac, Shu, and Anaqi earn repeated praise for attentiveness and making customers feel welcome. The space works well for coffee breaks or hanging out, though drink preparation can be hit-and-miss, with some customers receiving over-sweetened or poorly flavoured orders.
Most visits result in friendly, attentive service in a clean, welcoming space. Aliya stands out consistently for warmth and politeness. The coffee and lattes are well-made, and the team handles rushes smoothly. Recent friction points include rushed or dismissive behaviour from some staff, and at least one incident of a wrong or incomplete order delivered through a third-party app platform, with inadequate refund.
Loyal customers return for the baristas-Shu, Chan, Zach, and Anaqi in particular have earned specific praise for going beyond service norms, lending chargers, personalising cups with art, and remembering regulars. The location has been a long-time study and work spot in Mid Valley. Recent visits flag weak Wi-Fi (requiring separate receipts and codes per device, even on a quiet morning), inconsistent drink quality depending on who makes it, and staff occasionally unaware of live promotions. The branch runs regular events like "Back to Dulu Dulu" and blind-box merchandise drops, drawing nostalgic crowds. On a quiet day or with the right barista you will have a smooth visit; on a busy shift, quality and service pace slip. The staff roster appears strong and invested, though coordination on promotions and drink consistency needs tightening.
Last updated 2026-09-29