Tealive Plus Suria KLCC, Kuala Lumpur
Service here is heavily inconsistent. When orders land correctly, the drinks hit the mark-bang bang milk tea and sparkling varieties are named positives-but most recent reviews describe long waits, forgotten orders, and a branch where staff sometimes ignore customers or seem disengaged. The queue system has malfunctioned, items run out, and apologies are rare when things go wrong. A few staff shine with friendliness, yet management tone appears tense behind the counter, with newer workers sometimes subjected to harsh corrections in front of customers. Waits of 40 minutes for a single drink have been documented multiple times in the past four months. Customisation requests (less sugar) are often ignored. The branch seems stretched thin during service, with four employees visible but unclear on task flow. Stock issues and inconsistent execution mean visiting at the right time is becoming luck rather than the branch's reliable offering.
