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Hachiko Pet Cafe - Alam Damai

Updated 2026-09-29 · 3,131 reviewed · 738 listed · Scored from 232 Google reviews · How we rank ›

4.8(232) 85 composite score See reviews on Google ✓ Google-verified
Pet-Friendly CafesCafeDessert & Bakery CafesTea Houses & MatchaCoffee Shop
Hachiko Pet Cafe - Alam Damai
Location
Alam Damai, Cheras
Services
Pet-Friendly Cafes, Cafe, Dessert & Bakery Cafes
Reviews
232
Ranking
#36 in Pet-Friendly Cafes
Best for
Pet owners seeking grooming services in a social cafe environment where dogs interact.

Core details are sourced from this business's Google Business Profile (checked 2026-09-29).

What do recent reviews say?

Hachiko draws pet owners for its grooming service and open space where dogs can socialise while you enjoy coffee and dessert. Staff are consistently praised as gentle and patient with nervous or first-time pets. Recent friction over loose dogs and staff handling of disputes flags a gap between the cafe's pet-first ethos and its safety protocols.

Praised for
  • welcoming and patient staff with pets
  • clean, spacious venue with aircon
  • grooming service quality
  • pet-first philosophy and care
  • good food and beverages
Watch-outs
  • dog safety management and off-leash incidents
  • staff conflict resolution and incident response
pet-ownersgood-ambiencefriendly-staffcleangood-desserts
Best for: Pet owners seeking grooming services in a social cafe environment where dogs interact.
Think twice if: Dog owners concerned about loose-dog incidents and staff intervention during pet conflicts.

What are they good at?

  • on-site pet grooming
  • spacious layout with climate control
  • dogs roam freely while you eat
  • staff trained to handle nervous pets

Worth knowing

  • Grooming service offered on-site
  • Owner philosophy stated as 'dogs first, humans second'
  • Spacious layout allows dogs to roam freely
  • Staff noted as gentle with nervous or first-time pets
  • Recent incidents of dogs running loose and scratching customers, with staff not intervening promptly

What reviews say by service

Pet-Friendly Cafes
Grooming praised for gentleness and patience; concerns raised over loose-dog safety and staff response to incidents.
Cafe
Customers enjoy the space and food quality.
Dessert & Bakery Cafes
Desserts positively mentioned alongside coffee.
Coffee Shop
Coffee praised as part of the overall cafe experience.

How it compares

  • Rated 4.8 against a 4.48 average across the 106 pet-friendly cafes businesses listed here.
  • Has more Google reviews than 48% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 84
Review volume 100
Review recency 100
Review sentiment 70
Profile completeness 75
Verification 0

Rating breakdown

5
213
4
11
3
1
2
2
1
5

FAQ

Does Hachiko offer pet grooming?
Yes. Grooming is done on-site, and staff are noted for being patient with nervous or first-time pets.
Can my dog roam freely in the cafe?
Yes, the space is designed for dogs to roam freely. However, recent reviews raise concerns about loose-dog incidents and staff supervision.
What food and drinks are available?
The cafe serves coffee, desserts, and food. Specific menu items and prices are not listed in available reviews.
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Last updated 2026-09-29