
ZUS Coffee - Fortune Centra, Kepong
Recent visits reveal sharp inconsistency: some days staff deliver warmth and care, other days waits stretch to 30 minutes for basic drinks and orders arrive weak or oversweetened. Custom requests (extra hot, less ice, specific ratios) often go ignored despite app selection, and drink execution varies enough that reviewers regret their choices or receive entirely wrong products. The Kepong location faces operational strain. WiFi dropouts, phone lines that don't answer, unfamiliar staff on promotions, and a shabby concrete floor compound the friction. When the kitchen delivers (jasmine tea, Spanish latte at their best), customers praise it warmly; most recent traffic, though, documents frustration outweighing satisfaction.

