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Kenangan Coffee The Horizon, Bangsar South

Updated 2026-09-29 · 3,131 reviewed · 738 listed · Scored from 49 Google reviews · How we rank ›

3.9(49) 66 composite score See reviews on Google ✓ Google-verified
Specialty CoffeeCafeCoffee ShopDessert & Bakery CafesTea Houses & Matcha
Kenangan Coffee The Horizon, Bangsar South
Location
Bangsar South, Kuala Lumpur
Services
Specialty Coffee, Cafe, Coffee Shop
Reviews
49
Best for
people seeking a relaxed coffee spot with personable service in Bangsar South.

Core details are sourced from this business's Google Business Profile (checked 2026-09-29). Website-sourced details were fetched 2026-09-29.

What do recent reviews say?

Staff warmth and a relaxed setting draw regulars back, with several noting fast service and good vibes. However, repeated lapses with delivery app orders and a notable incident involving poor handling of a customer injury have left gaps in trust; responses to problems feel reactive rather than accountable.

Praised for
  • friendly and welcoming staff
  • good atmosphere and comfortable space
  • quick service when operating smoothly
  • staff initiative in fixing order problems
Watch-outs
  • inconsistent order handling via third-party apps
  • lack of apology or accountability when things go wrong
friendly-staffgood-ambiencecozy
Best for: people seeking a relaxed coffee spot with personable service in Bangsar South.
Think twice if: Delivery app orders have a track record of being overlooked or delayed; confirm directly with the cafe when ordering via third-party platforms.

What are they good at?

  • welcoming and attentive staff
  • calm, comfortable environment
  • willingness to remake or replace orders

Worth knowing

  • Mr. Adi and Aqasya named as staff who proactively resolved customer issues
  • Grab delivery orders and Shopee Food orders documented as problematic on multiple occasions
  • Staff initiative includes offering office delivery when mistakes occur

What reviews say by service

Specialty Coffee
Praised for quality (Berry blush latte noted as nice) and speed when staffing is focused, but drink customisation has left some with overly sweet results.
Coffee Shop
Friendly atmosphere and decent menu, though operational issues arise during peak times or with app orders.
Dessert & Bakery Cafes
Cream puffs mentioned positively; limited detail on broader bakery range.

How it compares

  • Rated 3.9 against a 4.39 average across the 597 coffee shop businesses listed here.
  • Has more Google reviews than 21% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 38
Review volume 74
Review recency 100
Review sentiment 55
Profile completeness 100
Verification 30

Rating breakdown

5
34
4
1
3
1
2
1
1
12

FAQ

What happens if I order through Grab or Shopee Food?
Recent reviews show multiple cases where app orders were not processed on time or staff initially missed them. Confirm your order directly with the cafe when you arrive to avoid delays.
Is this a good place to work or have a quick meeting?
Yes. Reviews describe it as comfortable and calm, with not too many people. One reviewer noted it as suitable for office meetings.
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Last updated 2026-09-29