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New Chapter by The Owls Cafe

Updated 2026-09-29 · 3,131 reviewed · 738 listed · Scored from 2,320 Google reviews · How we rank ›

4.2(2320) 72 composite score See reviews on Google ✓ Google-verified moderate
CafeSpecialty CoffeeCoffee ShopBrunch & All-Day CafesDessert & Bakery CafesTea Houses & Matcha
New Chapter by The Owls Cafe
Location
Bukit Jalil, Kuala Lumpur
Price
moderate
Services
Cafe, Specialty Coffee, Coffee Shop
Reviews
2320
Ranking
#469 in Cafe
Best for
brunch-lovers and dessert seekers who prioritize menu quality over venue condition

Core details are sourced from this business's Google Business Profile (checked 2026-09-29). Website-sourced details were fetched 2026-09-29.

What do recent reviews say?

Waffles, brunch and coffee draw regulars, and the space offers ample seating with natural light. However, recent reviews consistently flag the physical condition deteriorating-stained walls, cracked floors, worn furniture-alongside occasional service gaps and pricing that reviewers feel misaligned with current experience and portion size.

Praised for
  • waffles and desserts highly praised
  • welcoming atmosphere and good natural light
  • quality coffee and tea range
  • generous portions of brunch items
  • friendly staff on good days
Watch-outs
  • premises showing wear: ceiling damage, stains, cracks, worn seating
  • inconsistent staff training and service lapses
good-ambiencegood-dessertsgreat-coffeefriendly-staffoverpricedclean
Best for: brunch-lovers and dessert seekers who prioritize menu quality over venue condition
Think twice if: maintenance of premises and portion consistency vary; visit during less busy times to avoid long queues

What are they good at?

  • waffles and desserts highly rated
  • good range of specialty coffee and tea
  • ample seating and natural light
  • operates multiple branches

Worth knowing

  • Waffles (Rebecca and Daisy) specifically praised for fresh toppings and creamy vanilla
  • Fish and chips noted for fresh quality and strong flavour
  • Long queues typical; reservations available
  • Sister location at Sunway Pyramid offers larger portions than Bukit Jalil branch
  • Three kids meals available
  • Pesto pasta noted as inconsistent in execution

What reviews say by service

Specialty Coffee
Coffee praised for variety and quality, though occasionally too strong for some palates; portion sizes in cups criticised as small for the price
Brunch & All-Day Cafes
Brunch items, waffles and pastries highly praised; portion sizes inconsistent and sometimes smaller than other branches
Dessert & Bakery Cafes
Waffles and cakes a highlight; danish pastries and strawberry desserts specifically enjoyed
Cafe
Spacious with good natural light and relaxed vibe, but physical condition of premises increasingly concerning to reviewers

How it compares

  • Rated 4.2 against a 4.39 average across the 362 brunch & all-day cafes businesses listed here.
  • Has more Google reviews than 95% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 47
Review volume 100
Review recency 100
Review sentiment 50
Profile completeness 100
Verification 30

Rating breakdown

5
1116
4
815
3
260
2
60
1
69

FAQ

Is there a wait to be seated?
Yes, queues are frequent, especially during peak times. Reservations are available and staff will call you when a table is ready.
Are there kids meals?
Yes, three kids meals are available on the menu.
Do they serve at other locations?
Yes, the business operates branches in Sunway Pyramid, Petaling Jaya, MyTOWN, Happy Mansion, Jalil Link, and One Space.

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Last updated 2026-09-29