Core details are sourced from this business's Google Business Profile (checked 2026-09-29). Website-sourced details were fetched 2026-09-29.
Matcha drinks and desserts earn genuine praise when executed well, and the Sunway Velocity location draws shoppers with daily promotions and loyalty rewards. Recent weeks show a divide: some customers enjoy the strawberry matcha and cheesecakes, while others report sour or thin-tasting matcha, underfilled cups, and staff who seem disengaged or struggle to resolve voucher issues.
Quality and service consistency appear to be the pivot. Older reviews often highlight fresh milk, thick lattes, and customer loyalty. Lately, reports of off-tasting matcha, ice-heavy cups with little drink, and communication gaps hint at operational strain or ingredient freshness problems that the business should investigate and address.
Recent visits split sharply: some find seasonal cakes delicious with friendly service, while others report stale or poorly made pastries and frustratingly slow counter service. The most current complaint (within days) flags takeaway-only operations due to staff shortages, with workers idle rather than helping customers, suggesting ongoing capacity issues the shop has not resolved.
Most recent visitors report repeated problems with staff rudeness, order mix-ups, and drink quality issues. One staff member touched hair and ate at the prep area without washing hands; another disputed a wrong drink rather than acknowledge the error. A handful of positive visits noted friendly service and late-night availability, but these are far outnumbered by complaints spanning the past five months. The business lists tea drinks and cafe beverages on its website, with Thursday promotions (RM1.10 second cup). Sunway Velocity location stays open late when staff are willing, though consistent standards are absent. Management appears not yet to have addressed the recurring themes customers raise about attitude, accuracy, and hygiene.
Most visits deliver fresh, well-prepared meals with warm service in a relaxed setting. Recent diners single out specific staff by name, particularly manager Jenny, for genuine hospitality. French toast, steaks, and customized dishes stand out. One recent complaint about coffee pricing (2 cappuccinos, RM37) appears isolated among overwhelmingly positive feedback on food and service quality. The branch caters to families with young children and welcomes groups. Staff seem to learn and improve visibly, and the business states plans for Muslim-friendly locations. Comfortable seating and a spacious interior make it suitable for both casual meals and longer visits with friends or family.
Last updated 2026-09-29