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Secret Recipe

Updated 2026-09-29 · 3,131 reviewed · 738 listed · Scored from 216 Google reviews · How we rank ›

3.7(216) 64 composite score See reviews on Google ✓ Google-verified moderate
Specialty CoffeeCafeDessert & Bakery CafesTea Houses & Matcha
Secret Recipe
Location
Taman Tun Dr Ismail, Kuala Lumpur
Price
moderate
Services
Specialty Coffee, Cafe, Dessert & Bakery Cafes
Reviews
216
Best for
cake and cheesecake fans who book ahead or go during staff-dependent shifts

Core details are sourced from this business's Google Business Profile (checked 2026-09-29). Website-sourced details were fetched 2026-09-29.

What do recent reviews say?

Staff personality dominates the experience here, swinging from warmly welcoming to dismissive within the same branch. Cakes, cheesecake, and pasta earn consistent praise when they arrive, but wait times stretch unexpectedly even during quiet periods, and fulfilling simple cake requests sometimes stumbles.

Their website emphasizes custom cake orders and online delivery across the region; the Taman Tun Dr Ismail location handles both walk-ins and special requests. Recent reviews flag a pattern: one shift delivers thoughtful touches like handwritten plate decoration, the next skips a single slice order for an hour. Reliably landing a great visit depends partly on timing and who's on the clock.

Praised for
  • friendly staff (especially female staff), custom cake decoration
  • tasty pasta and cheesecake offerings
  • welcoming service when on-point
Watch-outs
  • inconsistent service quality and staff attitude
  • slow order fulfillment despite light crowds
good-dessertsfriendly-staffslow-servicetasty-food
Best for: cake and cheesecake fans who book ahead or go during staff-dependent shifts
Think twice if: service inconsistency and wait times remain common even on slower days

What are they good at?

  • custom cake decoration and online ordering
  • strong cheesecake and pasta menu
  • handwritten plating details on some orders

Worth knowing

  • Custom cake decoration fulfilled on request
  • Female staff noted for handwritten plate decoration and personal attention
  • Cheesecake and pasta dishes praised for quality
  • Coupon redemption can fail at payment despite successful scan
  • Wait times over an hour reported for single cake slices during quiet periods

What reviews say by service

Dessert & Bakery Cafes
Cakes and cheesecake praised, but custom requests sometimes mishandled or very slow
Cafe
Meals earn praise (pasta noted as excellent), but service speed is unpredictable

How it compares

  • Rated 3.7 against a 4.38 average across the 537 specialty coffee businesses listed here.
  • Has more Google reviews than 47% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 18
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
99
4
48
3
17
2
7
1
45

FAQ

Do you offer custom cake decorations?
Yes, they fulfill custom cake decoration requests, though consistency depends on which staff member is handling the order.
Can I order a cake online?
Their website lists online cake ordering and cake delivery services across Kuala Lumpur and the region.
Request a quote

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Last updated 2026-09-29