Core details are sourced from this business's Google Business Profile (checked 2026-09-29).
Half the recent reviews praise the clean, relaxed atmosphere and staff friendliness; the other half report weak or diluted coffee and rude cashiers. Newer five-star reviews highlight welcoming service and pleasant ambience, yet one-star reviews spanning the past year consistently cite thin coffee taste, dismissive staff attitudes, and cleanliness lapses during work sessions.
The location struggles with parking availability. Membership redemption has caused friction when staff apply undisclosed restrictions. One standout staff member (Tiffany) receives both glowing recognition and a scathing complaint from separate visits, suggesting inconsistent day-to-day service quality even among individuals.
Staff greet regulars by name and remember orders; named baristas Fadzil, Khairul, Fad, and Sofia consistently earn praise for friendliness and coffee knowledge. The branch feels spacious with comfortable seating, and drinkers note the coffee here tastes stronger than standard ZUS outlets. Early morning visits at 7am work smoothly.
Regular customers praise the fresh, healthy brown rice and pasta bowls, especially for fitness or diet goals, and find the prices fair. Recent reviews split sharply: repeat orders via delivery arrive fresh and flavorful, but newer complaints flag small portions, damaged packaging, and occasional cleanliness lapses that older five-star reviews did not mention.
Fluffed earns consistent praise for waffles with exceptional texture, ice cream that tastes refined without cloying sweetness, and thoughtful touches like handbag-sized boxes. Crowds and wait times pick up sharply on weekends; table space can feel tight when ordering multiple items. The Sri Petaling branch draws particular compliments for waffle quality compared to sister locations.
Last updated 2026-09-29