Core details are sourced from this business's Google Business Profile (checked 2026-09-29).
The Reserve branch draws crowds for its premium coffee execution and four-season design, with multiple reviewers praising the specialty extraction and calm setting for work. Recent visits paint an uneven picture: while some staff demonstrate technical knowledge and care, others have been reported as dismissive or inattentive, and order handling remains sluggish despite the premium positioning and service charge.
Regular visitors praise the calm setting and fast, friendly service; many come specifically to study or work over coffee. One recent incident involving a disputed charge and unclear receipt practices has raised concerns about billing transparency, though the branch generally receives consistent five-star ratings for atmosphere and staff attentiveness.
The espresso and house-made cakes, particularly the Tiramisu Almond Praline, draw repeat visits; a recent visitor called it a new work-from spot with good ambiance. However, service remains uneven: staff have been noted as grumpy and dismissive in multiple accounts over recent weeks, orders are sometimes forgotten or delayed 30 minutes, and the kitchen closes before the posted 10pm close, leaving customers mid-order. The venue itself is convenient, with early 7am hours and a multi-level layout for solo work or groups. Food quality sways between praised noodles and toast to concerns about pastry staleness and visible hygiene lapses (flies on items, apparent resale of unsold pastries). Payment and ordering via QR code sometimes creates confusion, especially for takeaway customers.
Regulars return for smooth, creamy matcha that balances sweetness and earthiness; staff like Rabiatul Qistina, Mia, Samuel, and Hezreen are often named for their warmth and recommendations. A two-star review flagged staff appearing frustrated during a B1F1 promotion, though most recent feedback shows friendly service and a cosy shop near KLCC LRT.
Last updated 2026-09-29