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Sugar by FROZEN Bangsar

Updated 2026-09-29 · 3,131 reviewed · 738 listed · Scored from 655 Google reviews · How we rank ›

4.6(655) 82 composite score See reviews on Google ✓ Google-verified moderate
Dessert & Bakery CafesSpecialty CoffeeCafeCoffee ShopTea Houses & Matcha
Sugar by FROZEN Bangsar
Location
Bangsar, Kuala Lumpur
Price
moderate
Services
Dessert & Bakery Cafes, Specialty Coffee, Cafe
Reviews
655
Ranking
#39 in Dessert & Bakery Cafes
Best for
people seeking premium ice cream with adventurous flavors and exceptional waffles.

Core details are sourced from this business's Google Business Profile (checked 2026-09-29).

What do recent reviews say?

Ice cream here tastes rich and fresh without cloying sweetness, a quality that sets it apart. Reviewers consistently return for signature waffles and unusual flavors like hojicha, soursop, lavender, and alcohol-infused options. Staff offer tastes before you buy and genuinely help you choose. The boss is described as friendly and accommodating, with a team that treats walk-ins with care even late in the evening.

Flavor variety draws praise across multiple visits, though one reviewer wished for more sundae choices. Waffles rank among the best in the area. The atmosphere feels welcoming and relaxed. Bangsar location makes it convenient, and the moderate price point reflects quality without premium pricing.

Praised for
  • quality ice cream, not overly sweet
  • interesting and diverse flavors
  • exceptional waffles
  • friendly and patient staff
  • complimentary taste samples before purchase
great-coffeegood-ambiencefriendly-stafffair-pricingtasty-foodgood-dessertscozy
Best for: people seeking premium ice cream with adventurous flavors and exceptional waffles.

What are they good at?

  • creamy, not-too-sweet ice cream
  • unique flavor range (hojicha, soursop, alcohol gelato)
  • complimentary tastings to help choose
  • exceptional waffles
  • welcoming, patient staff

Worth knowing

  • Staff member Cyra praised for attentive service
  • Complimentary taste samples offered
  • Alcohol-infused ice cream options (whiskey, Bailey's, rum)
  • Unique flavors include hojicha, soursop, lavender, Premium Pistachio Gelato, Strawberry Cheesecake
  • Waffles are signature item

What reviews say by service

Dessert & Bakery Cafes
Ice cream praised for being creamy and not overly sweet; waffles ranked among the best in the area.
Specialty Coffee
Limited direct evidence from reviews; strength lies in specialty ice cream and tea over coffee.
Tea Houses & Matcha
Specialty tea drinks like hojicha featured in flavor selections; tea-forward positioning not clearly emphasized in reviews.

How it compares

  • Rated 4.6 against a 4.39 average across the 425 dessert & bakery cafes businesses listed here.
  • Has more Google reviews than 74% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 73
Review volume 100
Review recency 81
Review sentiment 81
Profile completeness 75
Verification 30

Rating breakdown

5
497
4
103
3
32
2
13
1
10

FAQ

Do they let you try flavors before ordering?
Yes. Staff offer complimentary taste samples with a spoon to help you choose, and they provide recommendations.
What are the signature items?
Premium ice cream with unique flavors like hojicha, soursop, lavender, and alcohol-infused options; waffles are also exceptional and frequently recommended.
Are they welcoming to walk-in customers?
Yes. Even late visitors are welcomed; staff take time to explain flavors and let customers try multiple samples before deciding.
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Last updated 2026-09-29