KL Cafe Guide
Menu
Book a table

Tealive AEON Metro Prima Kepong

Updated 2026-09-29 · 3,131 reviewed · 738 listed · Scored from 50 Google reviews · How we rank ›

1.6(50) 43 composite score See reviews on Google ✓ Google-verified Publishes prices moderate
Specialty CoffeeTea Houses & MatchaCafeCoffee Shop
Tealive AEON Metro Prima Kepong
Location
Taman Kepong, Kuala Lumpur
Price
moderate
Services
Specialty Coffee, Tea Houses & Matcha, Cafe
Reviews
50

Core details are sourced from this business's Google Business Profile (checked 2026-09-29). Website-sourced details were fetched 2026-09-29.

What do recent reviews say?

All 20 recent reviews awarded one or two stars. Customers report staff who ignore them at the counter, take 15-30 minutes to start orders, and prepare drinks incorrectly (wrong size, wrong temperature, missing ingredients). Management has not acted on repeated complaints, and the outlet appears understaffed or disengaged.

Product issues compound the service failures: matcha tastes salty or stale, pearls are often out of stock, and the app lists items as available when they are not. A handful of reviews name specific staff (Irfan, a tall male employee, a Malay female staff member) as persistently unfriendly. One repeat customer said this was their last order from Tealive after 20 years.

Watch-outs
  • staff indifference and rudeness toward customers
  • orders consistently prepared wrong or incomplete
rude-staffslow-servicecrowdedlimited-parking
Think twice if: Avoid this outlet if service consistency or product reliability matter to you; recent reviews give no reason to expect either.

Worth knowing

  • Staff members named or described: Irfan (reluctant to prepare new menu items), tall male employee (impatient and dismissive), Malay female staff (joked about a lost order)
  • Wait times observed: 15-30 minutes for orders to be taken; 3 hours for a takeout order
  • Boba pearls frequently out of stock despite outlet hours extending to 10pm
  • App malfunction: items listed as available when outlet says they are sold out
  • Their website lists Thursday 3-6pm second cup promotion at RM1.10

What reviews say by service

Tea Houses & Matcha
Matcha latte has been reported tasting salty, stale, or without matcha flavour; inconsistency across orders.
Specialty Coffee
No specific coffee praise or complaint in reviews; insufficient evidence.
Cafe
Orders frequently prepared wrong or incomplete; items listed on app marked unavailable on arrival.

How it compares

  • Rated 1.6 against a 4.36 average across the 459 tea houses & matcha businesses listed here.
  • Has more Google reviews than 21% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 0
Review volume 74
Review recency 100
Review sentiment 18
Profile completeness 75
Verification 30

Rating breakdown

5
6
4
0
3
2
2
3
1
39

FAQ

What are the opening hours?
The outlet publishes opening hours for 7 days, but specific hours are not detailed in the review data. Contact them directly or check their app.
Is there a promotion?
Their website lists a second cup promotion on Thursdays 3-6pm for RM1.10.
Request a quote

Similar cafes nearby

ZUS Coffee - AEON Mall Metro Prima Kepong
81

ZUS Coffee - AEON Mall Metro Prima Kepong

4.5(98)✓ Google-verified

Staff consistently earn mention for politeness and speed, with regulars naming Apitt, Wani, Sara, and Renjana as standouts. Drinks, especially the CEO latte, draw repeat visits from customers who value the taste and lack of pressure during their stop. The outlet sits in AEON Mall Metro Prima Kepong but has minimal seating of its own, so customers often take their coffee to mall benches. One older hygiene complaint exists, but recent reviews (last 3 months) centre on service quality and flavour rather than cleanliness.

Specialty CoffeeCafeCoffee Shop
View profile
Bungkus Kaw Kaw @ Aeon Metro Prima Kepong
79

Bungkus Kaw Kaw @ Aeon Metro Prima Kepong

4.7(818)✓ Google-verifiedPublishes prices

The coffee and nasi lemak are genuinely strong and well-made, and on good days the team moves quickly despite small staff numbers. However, recent visits show a split: some reviewers meet staff like Hasanah or Azmi, who are attentive and apologise for delays, while others encounter blunt or dismissive attitudes that leave them uncomfortable. Wait times swing between brisk and 20+ minutes for simple orders, even when the outlet is quiet. Cleanliness varies; some find it welcoming, others say tables stay dirty between orders. A few regulars report that teamwork quality has dropped noticeably. When two or three staff coordinate well, orders move smoothly and complaints dissolve. When each person keeps to their own task, queues build and politeness seems to vanish. The business appears to hire good people but does not keep service standards consistent across shifts.

Specialty CoffeeCafeDessert & Bakery Cafes
View profile
BMS Organics Kepong
92

BMS Organics Kepong

4.9(417)✓ Google-verifiedPublishes prices

Staff members Elaine Kam and Yi Wei earn consistent praise for patient, friendly service and willingness to explain products. The cafe stocks organic goods including fibre drinks, soymilk, and other health products alongside its coffee offering. Recent visitors consistently rate the experience five stars. The business maintains a strong reputation in Kepong built on both personalized service and a curated range of functional products.

Specialty CoffeeCafeCoffee Shop
View profile

Own this business? Get featured

Own or market a business here? Ask about featured placement and advertising on this directory. Your message goes straight to the directory team.

Last updated 2026-09-29