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The Coffee Bean & Tea Leaf

Updated 2026-09-29 · 3,131 reviewed · 738 listed · Scored from 907 Google reviews · How we rank ›

4.0(907) 69 composite score See reviews on Google ✓ Google-verified moderate
Study & Work-Friendly CafesTea Houses & MatchaCafeCoffee ShopDessert & Bakery Cafes
The Coffee Bean & Tea Leaf
Location
Bukit Bintang, Kuala Lumpur
Price
moderate
Services
Study & Work-Friendly Cafes, Tea Houses & Matcha, Cafe
Reviews
907
Ranking
#248 in Study & Work-Friendly Cafes
Best for
Remote workers and friends seeking a cafe with consistent drink quality and quiet seating.

Core details are sourced from this business's Google Business Profile (checked 2026-09-29). Website-sourced details were fetched 2026-09-29.

What do recent reviews say?

The Coffee Bean & Tea Leaf draws crowds for solid coffee, baked goods, and a relaxed setting, with several recent reviews highlighting attentive staff. However, the past month shows serious cracks: a customer reported staff using vulgar language in front of families, while others faced melted ice drinks when orders arrived ahead of schedule and customization requests left unmet. Service reliability is the deciding factor here.

Praised for
  • friendly and attentive staff (when engaged)
  • quality coffee and espresso drinks
  • good cakes and desserts (cheesecake, carrot cake)
  • pleasant atmosphere for relaxing
Watch-outs
  • inconsistent staff professionalism and conduct
  • order timing and preparation issues affecting drink quality
great-coffeegood-ambiencefriendly-staffgood-dessertsgood-for-workslow-service
Best for: Remote workers and friends seeking a cafe with consistent drink quality and quiet seating.
Think twice if: You prioritize consistent, respectful service and careful order handling across all visits.

What are they good at?

  • Quality espresso-based drinks
  • Appealing cake and cheesecake range
  • Reliable work-friendly seating

Worth knowing

  • Ms. Sofia mentioned for attentive, professional service
  • Chicago cheesecake and carrot cake specifically praised
  • Order-ahead system sometimes delivers drinks early, causing melting and dilution
  • Matcha customization requests (caramel pumps) reportedly not fulfilled or charged twice

What reviews say by service

Coffee Shop
Quality espresso drinks praised, but order timing and preparation consistency a concern.
Dessert & Bakery Cafes
Cheesecake and carrot cake well-regarded; one review noted dessert below standard.
Study & Work-Friendly Cafes
Quiet, comfortable seating supports remote work and meetings.
Tea Houses & Matcha
Matcha available but customization and fulfillment reliability unclear from reviews.

How it compares

  • Rated 4 against a 4.39 average across the 597 coffee shop businesses listed here.
  • Has more Google reviews than 82% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 34
Review volume 100
Review recency 100
Review sentiment 51
Profile completeness 100
Verification 30

Rating breakdown

5
453
4
224
3
94
2
23
1
113

FAQ

Is there seating to work from a laptop?
Yes. Reviewers describe it as a pleasant, relaxed spot to work and meet, with the Pavilion KL location near shopping and public transport.
What baked goods do you serve?
Cheesecake (including Chicago cheesecake), carrot cake, and other pastries. One recent review noted a dessert was not up to standard.
Do you do order-ahead or pickup?
Yes. Be aware: a recent review reported a pickup order arrived 30 minutes early, causing the ice to melt; plan to pick up exactly at your selected time.

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Last updated 2026-09-29