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Tim Hortons Sunway Putra Mall

Updated 2026-09-29 · 3,131 reviewed · 738 listed · Scored from 462 Google reviews · How we rank ›

4.8(462) 81 composite score See reviews on Google ✓ Google-verified
Study & Work-Friendly CafesCafeBrunch & All-Day CafesDessert & Bakery CafesTea Houses & MatchaCoffee Shop
Tim Hortons Sunway Putra Mall
Location
Chow Kit, Kuala Lumpur
Services
Study & Work-Friendly Cafes, Cafe, Brunch & All-Day Cafes
Reviews
462
Ranking
#115 in Study & Work-Friendly Cafes
Best for
Office workers and students seeking a quiet work-friendly cafe with consistent pastry options.

Core details are sourced from this business's Google Business Profile (checked 2026-09-29). Website-sourced details were fetched 2026-09-29.

What do recent reviews say?

Walk-in customers encounter wildly split experiences: some praise named staff like Kaka and Luqman for genuine hospitality and recommend the Maple Oat latte and donuts, while others report drinks tasting like sugar water or hot liquid with barely detectable coffee. Recent complaints centre on drink consistency and a policy denial of hot water for baby formula.

Staff friendliness appears uneven across shifts, though some reviews name staff members who went above and beyond with attentive service and polite apologies for waits. Pastries, particularly maple and strawberry cheesecake donuts, draw steady approval. The venue itself is quiet and described as cozy for lingering.

Praised for
  • friendly and attentive staff (Kaka, Luqman, Ayla named)
  • donuts and pastries praised consistently
  • French vanilla and specialty lattes popular
  • cozy, welcoming atmosphere
Watch-outs
  • drink quality inconsistent (overly sweet, watery, diluted coffee)
  • staff refusal to provide hot water for baby formula without purchase
friendly-staffgood-dessertscozygood-for-work
Best for: Office workers and students seeking a quiet work-friendly cafe with consistent pastry options.
Think twice if: Drink consistency varies; coffee flavour can be masked by sweetness, and quality control appears uneven across shifts.

What are they good at?

  • Named staff with a track record of warm, attentive service
  • Maple and specialty donuts draw repeat visits
  • Quiet, work-friendly setting in a mall location

Worth knowing

  • Staff members Kaka, Luqman, and Ayla named for service excellence
  • Montreal Latte and Maple Oat latte mentioned as popular orders
  • Maple and strawberry cheesecake donuts singled out as standouts
  • Policy of refusing hot water for baby formula without purchase cited in multiple recent reviews
  • Takeaway packaging limited to 6-piece donut boxes, not smaller options

What reviews say by service

Specialty Coffee
Coffee drinks inconsistent: some customers love the Montreal Latte and French vanilla, others report overly sweet or watery drinks.
Dessert & Bakery Cafes
Donuts, particularly maple and strawberry cheesecake varieties, praised as fresh and delicious.
Study & Work-Friendly Cafes
Cozy, quiet atmosphere suitable for working; staff generally hospitable, though waits sometimes occur without complaint.
Brunch & All-Day Cafes
Breakfast sets, bagels, and sandwiches available; reviews praise freshness of Pesto and BBQ Chicken Sandwich and Garlic Chive Bagel.
Cafe
Overall vibe is friendly and inviting when staff are attentive; some inconsistency in customer service policies (hot water denial).
Coffee Shop
Coffee quality polarising: signature French vanilla and Montreal Latte have fans, but flavour dilution and excessive sweetness reported by others.

How it compares

  • Rated 4.8 against a 4.42 average across the 291 study & work-friendly cafes businesses listed here.
  • Has more Google reviews than 66% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 85
Review volume 100
Review recency 100
Review sentiment 55
Profile completeness 75
Verification 30

Rating breakdown

5
430
4
7
3
3
2
2
1
20

FAQ

Can I get hot water for baby formula without buying anything?
Recent reviews report the staff have denied hot water for baby formula unless a purchase is made, which differs from other local cafes' practice.
Can I buy just 2 donuts for takeaway, or do I have to buy a box of 6?
According to a recent review, takeaway donut boxes come in sets of 6 only; fewer items must go in a paper bag, which may affect quality during transport.
Which drinks and donuts should I try?
Customers recommend the Montreal Latte, Maple Oat latte, French vanilla, and maple or strawberry cheesecake donuts. Named staff Kaka, Luqman, and Ayla can offer suggestions.

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Last updated 2026-09-29