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Big Apple Donuts & Coffee @ Nu Sentral

Updated 2026-09-29 · 3,131 reviewed · 738 listed · Scored from 82 Google reviews · How we rank ›

3.3(82) 55 composite score See reviews on Google ✓ Google-verified moderate
Dessert & Bakery CafesCoffee ShopCafe
Big Apple Donuts & Coffee @ Nu Sentral
Location
Brickfields, Kuala Lumpur
Price
moderate
Services
Dessert & Bakery Cafes, Coffee Shop, Cafe
Reviews
82
Best for
Transit passengers needing a quick, affordable donut before catching trains or flights.

Core details are sourced from this business's Google Business Profile (checked 2026-09-29). Website-sourced details were fetched 2026-09-29.

What do recent reviews say?

Donuts draw solid praise for creative flavours and fresh-from-kitchen warmth at reasonable prices, but recent reviews show staff attitudes now overshadow the product. Several recent visits report shortchanged customers, rough handling, phone use during service, and refusals to accept cash payments, creating friction at the counter. Donut consistency has slipped too: once praised as soft and fluffy, they now arrive dry or hard, and toppings apply unevenly. The NU Sentral location remains convenient for transit passengers, yet the experience has deteriorated enough that repeat visits have dropped off.

The business's website claims halal certification and bulk-order services, though reviews focus on individual purchases. Staff language barriers and communication breakdowns appear in multiple accounts. Despite pockets of warmth from staff in older reviews, the pattern of recent complaints about rudeness and payment friction suggests management attention is needed on hiring and checkout procedures.

Praised for
  • Donuts flavour and variety
  • Fresh, hot donuts from kitchen
  • Affordable pricing
  • Convenient location at NU Sentral
Watch-outs
  • Staff rudeness and poor attitude
  • Inconsistent donut quality and texture
tasty-foodfair-pricingslow-servicerude-staffgood-dessertscrowded
Best for: Transit passengers needing a quick, affordable donut before catching trains or flights.
Think twice if: Recent visits mention staff rudeness, cash payment refusal, and variable donut freshness; plan ahead for payment method.

What are they good at?

  • Unique Malaysian donut flavours (taro, pandan, cheese)
  • Fresh donuts made on-site
  • Affordable pricing

Worth knowing

  • 3 donuts cost RM11.10
  • Located on Concourse Level (Lot CC.12) of NU Sentral
  • Live donut-making visible through window
  • Website states halal certification
  • Bulk orders available (stated on website)
  • Multiple recent reports of staff refusing cash and only accepting card or QR payment

What reviews say by service

Dessert & Bakery Cafes
Donuts praised for unique flavours and warmth from kitchen, but recent reports flag inconsistent texture (dry or hard) and uneven topping application.
Coffee Shop
Americano noted as once good but now bland and unremarkable in recent reviews.
Cafe
Seating available but cleanliness and comfort lag; venue can feel crowded and hot compared to main mall areas.

How it compares

  • Rated 3.3 against a 4.39 average across the 425 dessert & bakery cafes businesses listed here.
  • Has more Google reviews than 29% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 4
Review volume 83
Review recency 100
Review sentiment 51
Profile completeness 75
Verification 30

Rating breakdown

5
30
4
16
3
8
2
8
1
20

FAQ

Where exactly is Big Apple Donuts at NU Sentral?
Lot CC.12 on the Concourse Level of NU Sentral, between KL Sentral Station and the mall.
Can I watch the donuts being made?
Yes, live donut-making is visible through a window at the front of the shop.
What payment methods are accepted?
Reviews mention card and QR payment accepted. Recent customers report staff refusing cash payments in some instances.
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Last updated 2026-09-29