Core details are sourced from this business's Google Business Profile (checked 2026-09-29). Website-sourced details were fetched 2026-09-29.
Reviewers consistently praise the coffee quality and house specialties like kampung toast, focaccia, and panini, with staff members remembered by name for their attentiveness. The small, cosy space draws regulars who value the care taken in preparation, though waits of 30 minutes or more for food are a known trade-off; most accept this as part of the experience, though a few find it frustrating.
Recent visits highlight the roastery's strength in coffee and standout dishes, with some reviewers noting hit-or-miss moments on the broader menu. The pet-friendly policy and quiet ambience appeal to those seeking a destination cafe rather than a quick stop, and the Kepong location has earned a loyal local following.
Reviewers consistently return for the souffles, which deliver fluffy texture and eggy flavor at RM19 a serving. The owner's warmth stands out, even in personal moments like handwritten replies to delivery notes. Desserts come uniquely flavored and not overly sweet, though a few find drinks sweeter than advertised; the bare-bones interior, however, doesn't match the quality of the food.
Craft Cafe, located in Taman Usahawan Kepong, offers handcrafted cakes, desserts, and specialty coffee alongside brunch service. Their website lists whole cakes, French tarts, barista workshops, and venue rental; review text is not available to assess current customer experience.
Danial and Diana are standout staff members who deliver patient, polite service even during rushes. The cafe offers solid drinks and a comfortable space, but Kepong Gi Square struggles with staffing: customers routinely wait 10-15 minutes to order or 30+ minutes for drinks when only one or two people work a busy shift. Recent complaints highlight rude responses to simple requests, orders mixed up (extra shots not added, Americano instead of latte), and inventory mismatches (cakes available in-store but not via the app). Staffing shortages drive most of the friction. When adequately staffed, this branch delivers the experience reviewers expect. Without it, service falters quickly: customers report feeling rushed, ignored at counters, or confronted with defensive attitudes when issues arise. The app-only ordering policy, while clear to regulars, frustrates walk-ins who are not told upfront.
Last updated 2026-09-29