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ZUS Coffee - KepongGi Square, Kepong

Updated 2026-09-29 · 3,131 reviewed · 738 listed · Scored from 148 Google reviews · How we rank ›

4.0(148) 68 composite score See reviews on Google ✓ Google-verified
Specialty CoffeeCafeCoffee ShopDessert & Bakery CafesTea Houses & Matcha
ZUS Coffee - KepongGi Square, Kepong
Location
Kepong, Kuala Lumpur
Services
Specialty Coffee, Cafe, Coffee Shop
Reviews
148
Best for
regulars who know the app ordering system and staff names

Core details are sourced from this business's Google Business Profile (checked 2026-09-29).

What do recent reviews say?

Danial and Diana are standout staff members who deliver patient, polite service even during rushes. The cafe offers solid drinks and a comfortable space, but Kepong Gi Square struggles with staffing: customers routinely wait 10-15 minutes to order or 30+ minutes for drinks when only one or two people work a busy shift. Recent complaints highlight rude responses to simple requests, orders mixed up (extra shots not added, Americano instead of latte), and inventory mismatches (cakes available in-store but not via the app).

Staffing shortages drive most of the friction. When adequately staffed, this branch delivers the experience reviewers expect. Without it, service falters quickly: customers report feeling rushed, ignored at counters, or confronted with defensive attitudes when issues arise. The app-only ordering policy, while clear to regulars, frustrates walk-ins who are not told upfront.

Praised for
  • friendly and patient staff (Danial, Diana, Amin praised individually)
  • drinks quality when prepared correctly
  • comfortable, relaxed environment
Watch-outs
  • understaffing and long wait times during busy periods
  • inconsistent drink preparation and order accuracy
great-coffeefriendly-staffgood-ambienceslow-servicerude-staffcrowded
Best for: regulars who know the app ordering system and staff names
Think twice if: expect longer waits and app-only ordering; some staff handle stress poorly

What are they good at?

  • strong individual staff (Danial, Diana recognized for composure and politeness)
  • reliable drink quality when prepared correctly
  • cozy, welcoming environment

Worth knowing

  • Danial and Diana cited by name for patient, professional service; Amin and Noor Diana mentioned negatively for defensive tone and order errors
  • extra espresso shot inconsistently charged and prepared
  • cakes and desserts sometimes in-store but not available via app
  • typical wait 10-15 minutes to order during busy times; 30+ minutes reported for full orders
  • understaffing common; single or two staff during peak hours
  • app-only ordering policy enforced; walk-ins must use mobile app to order

What reviews say by service

Specialty Coffee
quality drinks praised when properly prepared; inconsistent execution (wrong ratios, missing ingredients) reported
Dessert & Bakery Cafes
cakes available in-store but inventory system mismatches with app availability; wait times for packaging
Cafe
comfortable, chill environment; marred by slow service and understaffing during busy periods

How it compares

  • Rated 4 against a 4.38 average across the 537 specialty coffee businesses listed here.
  • Has more Google reviews than 38% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 37
Review volume 94
Review recency 100
Review sentiment 48
Profile completeness 100
Verification 30

Rating breakdown

5
100
4
10
3
4
2
3
1
31

FAQ

Can I order at the counter or do I have to use the app?
Customers must place orders through the mobile app; counter ordering is not available.
How long should I expect to wait?
Wait times to order range from 10-15 minutes during busy periods; full orders can take 30+ minutes when staff are stretched.
Are cakes always available?
Cakes may be in-store but not listed on the app; ask staff directly, though they may cite system limitations.
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Last updated 2026-09-29