Core details are sourced from this business's Google Business Profile (checked 2026-09-29).
Most visits deliver solid coffee and food in a relaxed setting, with staff consistently going the extra mile, especially when customers face problems. But weekday lunch rushes bring real friction: waits stretch to 45 minutes even for simple orders, the manual ordering process slows queues in a busy corporate area, and service can be uneven when the cafe is packed with only two staff on shift.
Recent months show the kitchen hitting its stride with European-influenced breakfasts and flavourful mains that justify repeat visits. Takeaway quality wobbles occasionally (loose cups, uneven heating), yet staff resolve issues willingly when asked. The cafe shines for weekend mornings or quiet afternoons, but lunchtime visitors should expect delays and plan accordingly.
Older reviews praise LUMI's coffee, cozy setting, and welcoming staff, though a recent complaint notes food packaging and menu accuracy issues. The business has faced quality dips before; one review cited stale coffee and delayed service under a new barista, though it's unclear if staffing has stabilized since.
Early visits praised the venue's scale and the quality of specialty drinks when service kept pace. Within the last week, slowdowns have returned: multiple reviewers report 15- to 25-minute waits for single drinks, and complaints about diluted or mediocre taste have multiplied despite the longer times. Recent reviews suggest the branch struggles most during peaks. Staff friendliness is noted when orders move steadily; wifi and coffee availability issues have surfaced, and the Signature pricing premium (versus standard ZUS) has prompted some to question value. The newer outlet still draws repeat visits from those who catch it on better days.
Strong tea selection draws steady praise for fresh milk blends, distinct flavor profiles, and a designed space centered around tea aromas. Staff reliability stands out most weeks, though occasional rushes can strain service; the latest reviews highlight friendliness and professionalism as the consistent draw.
Last updated 2026-09-29