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Illy Caffè • NU Sentral

Updated 2026-09-29 · 3,131 reviewed · 738 listed · Scored from 248 Google reviews · How we rank ›

4.4(248) 81 composite score See reviews on Google ✓ Google-verified Publishes prices
Brunch & All-Day CafesTea Houses & MatchaSpecialty CoffeeCoffee ShopCafeDessert & Bakery Cafes
Illy Caffè • NU Sentral
Location
City Centre, Kuala Lumpur
Services
Brunch & All-Day Cafes, Tea Houses & Matcha, Specialty Coffee
Reviews
248
Best for
Coffee enthusiasts wanting to buy beans or capsules, professionals working nearby with reliable wifi and seating.

Core details are sourced from this business's Google Business Profile (checked 2026-09-29). Website-sourced details were fetched 2026-09-29.

What do recent reviews say?

Illy Caffè delivers strong coffee and pastries at NU Sentral, with most visits marked by smooth espresso drinks, quality beans, and reliably welcoming service. Staff go out of their way to help (one guest's lost bag was recovered and held), though a handful of recent visits report lukewarm drinks arriving or staff who seemed disengaged, so consistency can slip.

The café stocks whole beans, capsules, and instant coffee for home use alongside its cafe menu, and sits near KL Sentral MRT with charging ports and art on the walls. Prices run around RM54 for two drinks and pastries; espresso shots cost RM24. Syamimi is named for good recommendations.

Praised for
  • specialty coffee quality
  • friendly and attentive staff
  • clean, cozy environment
  • quick service
  • wide product range
Watch-outs
  • inconsistent drink temperature
  • occasional staff dismissiveness
great-coffeefriendly-staffcleancozygood-for-worktasty-food
Best for: Coffee enthusiasts wanting to buy beans or capsules, professionals working nearby with reliable wifi and seating.
Think twice if: Order espresso drinks immediately after ordering if temperature matters to you; one recent visitor received a lukewarm double espresso.

What are they good at?

  • Specialty Italian espresso sourced from Illy
  • Retail coffee products (whole beans, capsules, instant)
  • Art collections and designer cups on display
  • Located near KL Sentral MRT with charging ports

Worth knowing

  • Staff member Syamimi praised for recommendations and consistent greeting
  • Lost guest bag recovered and held securely by staff
  • Pistachio and Almond Croissants available
  • Double espresso priced at RM24
  • Two Iced Spanish Lattes with two pastries cost approximately RM54

What reviews say by service

Specialty Coffee
Espresso quality consistently praised; one visitor noted weak temperature control on a double espresso.
Brunch & All-Day Cafes
Pistachio and Almond Croissants paired well with coffee; iced drinks noted as smooth and refreshing.
Dessert & Bakery Cafes
Croissants well-regarded though limited pastry menu feedback in reviews.
Tea Houses & Matcha
Matcha latte received critical feedback (green bean powder, not matcha); tea latte complaint about cinnamon flavour overload.
Coffee Shop
Wide range of retail coffee products (beans, capsules, instant) appreciated by customers.

How it compares

  • Rated 4.4 against a 4.39 average across the 362 brunch & all-day cafes businesses listed here.
  • Has more Google reviews than 50% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 60
Review volume 100
Review recency 100
Review sentiment 70
Profile completeness 100
Verification 30

Rating breakdown

5
192
4
16
3
14
2
6
1
20

FAQ

Can I buy coffee beans or capsules to take home?
Yes. Their website lists Espresso Compatible Capsules (RM 29 each), bundles of 4/6/12 capsules, iperEspresso Capsules, whole bean coffee (Classico or Intenso, 250g at RM 59.90), instant coffee (95g at RM 48), and coffee machine accessories.
Is there free delivery?
Their website states West Malaysia gets free delivery on orders over RM 150.
Where else can I find Illy Caffè?
Their website lists locations at Pavilion Bukit Bintang, Hartamas Shopping Centre, Pavilion Bukit Jalil, and KLIA Terminal 1, plus NU Sentral.
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Last updated 2026-09-29