Dunkin' - MRT Bukit Bintang
Most recent visits end in frustration. Customers report staff hostility from the moment they arrive, ranging from cold dismissal to shouting over payment methods. Orders land wrong or incomplete, with sandwiches arriving frozen and donuts forgotten. A few older reviews praise individuals by name (Aina, Nurul, Farzana), but they cannot offset the pattern of recent weeks where every transaction feels like a mistake waiting to happen. When the rare smooth visit does occur, coffee and donuts taste decent and portions satisfy. The gap between good product and broken service makes each visit a gamble. Complaints have stretched from online ordering glitches to staff walkabouts during peak hours, suggesting no consistent fix has landed since these issues first arose.
