Core details are sourced from this business's Google Business Profile (checked 2026-09-29). Website-sourced details were fetched 2026-09-29.
The coffee and specialty drinks shine when executed well - pistachio milk and cappuccinos with good latte art earn genuine praise, and the KLCC location right after the LRT is hard to beat for quick mornings. The catch is unpredictable: some staff deliver calm professionalism and stock checks; others come across indifferent or curt. Orders through ShopeeFood routinely drag past 20 minutes even for simple coffee, and the coffee itself varies, with burnt undertones and weak milk texture showing up in recent visits. Worth a try if you're in the tower, but don't expect consistency.
Staff remember customers and handle service with personal attention; cakes, panna cotta, and coffee standout. The small venue at Suria KLCC feels snug, and one recent review flagged a watery tiramisu with dismissive staff response, though this stands alone against near-unanimous praise for food and hospitality.
The crepe cakes here earn consistent praise for texture and flavor; recent five-star reviews highlight the product quality and convenient KLCC location. Yet the past six months show recurring friction on service tone and delivery packaging, though the newest reviews suggest these tensions have eased and the cakes remain the draw. Staff friendliness appears inconsistent. Seating disputes and impatient behavior appear in older reviews, while recent positive feedback focuses on product and ambiance. Packaging complaints on delivery orders (Grab, etc.) persist as a practical concern for those celebrating or gifting.
Most visits deliver solid coffee in a pleasant setting with warm service. Recent weeks show consistent praise for drinks and atmosphere, but the last 5 days reveal serious gaps: order errors on customisation requests go unremade, staff responses shift sharply from friendly to dismissive, and order tracking fails mid-rush, leaving some customers apologised to while others are ignored.
Last updated 2026-09-29