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ZUS Coffee - Suria KLCC

Updated 2026-09-29 · 3,131 reviewed · 738 listed · Scored from 607 Google reviews · How we rank ›

4.1(607) 71 composite score See reviews on Google ✓ Google-verified
Specialty CoffeeCafeCoffee Shop
ZUS Coffee - Suria KLCC
Location
Kuala Lumpur City Centre, Kuala Lumpur
Services
Specialty Coffee, Cafe, Coffee Shop
Reviews
607
Best for
People who enjoy specialty coffee and prefer in-mall shopping and work convenience.

Core details are sourced from this business's Google Business Profile (checked 2026-09-29).

What do recent reviews say?

Most visits deliver solid coffee in a pleasant setting with warm service. Recent weeks show consistent praise for drinks and atmosphere, but the last 5 days reveal serious gaps: order errors on customisation requests go unremade, staff responses shift sharply from friendly to dismissive, and order tracking fails mid-rush, leaving some customers apologised to while others are ignored.

Praised for
  • friendly and welcoming staff
  • good coffee quality
  • clean, comfortable space
  • professional service
Watch-outs
  • order errors and remake refusals
  • inconsistent service between staff members
great-coffeegood-ambiencefriendly-staffgood-for-workclean
Best for: People who enjoy specialty coffee and prefer in-mall shopping and work convenience.
Think twice if: Customisation requests (less sweet, specific recipes) are not always followed or remade if wrong.

What are they good at?

  • Drinks made fresh to order
  • Clean, comfortable outlet
  • Regular customers return for house favourites

Worth knowing

  • Spanish Latte and Ice Australian Chocolate are named customer favourites
  • Order remake policy enforces customer repayment rather than staff correction
  • In-app orders close during peak times; online order reopening is delayed or refused
  • Order pickup tracking gaps during busy hours leave drinks unannounced

What reviews say by service

Specialty Coffee
Fresh, good-quality drinks praised by regulars; customisation requests often miscommunicated or ignored.
Coffee Shop
Professional atmosphere and cleanliness; service quality varies sharply between staff and peak-hour handling.
Cafe
Comfortable, clean space; reputation built on consistency undermined by recent order-handling errors and dismissive responses during rushes.

How it compares

  • Rated 4.1 against a 4.38 average across the 537 specialty coffee businesses listed here.
  • Has more Google reviews than 73% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 41
Review volume 100
Review recency 100
Review sentiment 51
Profile completeness 100
Verification 30

Rating breakdown

5
427
4
32
3
23
2
25
1
100

FAQ

Do they remake drinks if the order is wrong?
No. If a drink is made incorrectly, the business requires customers to pay for a new order rather than remaking the original.
Can I order online during busy times?
Online ordering sometimes closes during peak hours due to high order volume. Wait times to reopen orders vary; some customers report waiting over an hour.
What are the popular drinks here?
Regular customers recommend the Spanish Latte and Ice Australian Chocolate.
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Last updated 2026-09-29