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Oh Cha Matcha - MyTown

Updated 2026-09-29 · 3,131 reviewed · 738 listed · Scored from 598 Google reviews · How we rank ›

4.9(598) 79 composite score See reviews on Google ✓ Google-verified
Tea Houses & MatchaCafeDessert & Bakery CafesCoffee Shop
Oh Cha Matcha - MyTown
Location
Cheras, Kuala Lumpur
Services
Tea Houses & Matcha, Cafe, Dessert & Bakery Cafes
Reviews
598
Best for
matcha enthusiasts who don't mind rolling the dice on consistency

Core details are sourced from this business's Google Business Profile (checked 2026-09-29). Website-sourced details were fetched 2026-09-29.

What do recent reviews say?

When the matcha is on point, it's earthy and smooth without the harsh bite some expect. The range of options (lattes, frappes, soft serve, waffles) keeps repeat visits fresh, and staff sometimes deliver quick, friendly service on a busy day. But recent reviews show inconsistency: some customers get watery soft serve, others report thin matcha taste masked by ice or strawberry, and a handful mention staff who seem disengaged or defensive about order changes.

The shop pulls in strong five-star reviews for the drink quality when executed well, yet the same location flips to one stars when the matcha grade or staff attention slip. Newer complaints about melting desserts and flavour variation suggest quality control gaps, particularly in prep timing and ingredient consistency.

Praised for
  • smooth, balanced matcha flavour
  • friendly, fast service (when present)
  • range of matcha options
  • quality soft serve and waffles
  • reasonable sweetness levels
Watch-outs
  • inconsistent staff attitude and politeness
  • uneven product quality between orders
friendly-staffgood-dessertscozycrowded
Best for: matcha enthusiasts who don't mind rolling the dice on consistency
Think twice if: service mood and drink execution vary noticeably visit to visit

What are they good at?

  • smooth, earthy matcha when prepared well
  • multiple matcha drink tiers and grade options
  • soft serve and waffle sides in stock
  • walkable location inside MyTown mall

Worth knowing

  • Matcha paired with Royce chocolate in parfaits
  • Ceremonial Grade and Premium Grade Matcha options available
  • Soft serve melting reported on arrival (recent complaint)
  • Staff occasionally refuse mid-order edits even before payment
  • Strawberry matcha flavour can overpower the matcha base

What reviews say by service

Tea Houses & Matcha
Matcha quality praised when balanced, but complaints of thin taste and uneven preparation between visits
Dessert & Bakery Cafes
Waffles and soft serve enjoyed, but soft serve arrives watery and waffles sometimes overpowered by toppings
Cafe
Service can be quick on weekends, but staff attitude inconsistent; some interactions described as unfriendly or dismissive
Coffee Shop
Beverage range appreciated, but drink execution and ingredient ratios vary significantly

How it compares

  • Rated 4.9 against a 4.36 average across the 459 tea houses & matcha businesses listed here.
  • Has more Google reviews than 73% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 92
Review volume 100
Review recency 100
Review sentiment 50
Profile completeness 50
Verification 30

Rating breakdown

5
574
4
11
3
2
2
1
1
10

FAQ

Do they serve matcha in different grades?
Yes. Their website states they offer both Ceremonial Grade and Premium Grade Matcha options.
Can I change my order after ordering but before payment?
According to recent reviews, staff have declined order changes even before payment was made, citing that drinks were already in preparation. It's best to confirm your order carefully before ordering.
What desserts are available alongside matcha drinks?
Reviewers mention waffles and matcha soft serve. Matcha parfaits with Royce chocolate topping have also been spotted.
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Last updated 2026-09-29