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Ollie & Hana (Rivercity)

Updated 2026-09-29 · 3,131 reviewed · 738 listed · Scored from 157 Google reviews · How we rank ›

5.0(157) 89 composite score See reviews on Google ✓ Google-verified Publishes prices
Pet-Friendly CafesCafeCoffee ShopTea Houses & Matcha
Ollie & Hana (Rivercity)
Location
Jalan Ipoh, Kuala Lumpur
Services
Pet-Friendly Cafes, Cafe, Coffee Shop
Reviews
157
Ranking
#23 in Pet-Friendly Cafes
Best for
Pet owners wanting daycare with frequent updates and one-stop grooming, food, and retail.

Core details are sourced from this business's Google Business Profile (checked 2026-09-29). Website-sourced details were fetched 2026-09-29.

What do recent reviews say?

Owners report their dogs run to daycare and their cats thrive in the space. Staff send video updates every 1-2 hours, respond quickly to orders, and handle nervous pets with professional care. The facility spans multiple levels (no lift), stocked with premium pet food brands and treats, plus a café for owners to stay comfortably during appointments. Groomers like Jayden earn consistent praise for skill and attention, and the business holds DVS certification. One severe past incident (a pet death during grooming, with disputed CCTV access) remains unresolved in older reviews, but recent feedback focuses on daycare quality and product range.

The venue itself stands out: reviewers note the spa-like smell, photo-friendly spaces, and ability to free-roam pets. Pricing starts at 7.50 for cooked pet food, with grooming and specialist services available. Service areas include Kepong, Kuchai Lama, Petaling Jaya, and Kuala Lumpur.

Praised for
  • rapid customer response
  • frequent video updates during daycare
  • experienced groomers and vet staff
  • clean, spacious, well-designed facility
  • full-service one-stop pet hub
Watch-outs
  • past incident with grooming and pet health emergency
  • no lift access to upper floors
pet-ownersfriendly-staffcleancozygood-ambienceinstagrammable
Best for: Pet owners wanting daycare with frequent updates and one-stop grooming, food, and retail.
Think twice if: Families with very small pets should plan stairs-there is no lift to upper floors.

What are they good at?

  • DVS-certified grooming and vet services
  • video updates during daycare
  • curated pet food and premium treat brands
  • spacious multi-floor facility with café
  • professional, communicative staff

Worth knowing

  • Jayden praised for non-anaesthetic dental scaling skill
  • staff send video updates every 1-2 hours during daycare
  • DVS-Licensed, Department of Veterinary Services certified
  • groomer Fio noted for friendliness and service knowledge
  • facility described as spa-like in smell and atmosphere

What reviews say by service

Pet-Friendly Cafes
Spacious, well-managed facility with free-roam space; video updates reassure owners during daycare.
Cafe
Café allows owners to stay comfortable while pets are in service; reviewers note staff provide food for humans too.
Coffee Shop
Minimal review evidence of coffee or beverage quality; venue functions as meeting point rather than coffee destination.
Tea Houses & Matcha
No review evidence of tea service or speciality tea offerings.

How it compares

  • Rated 5 against a 4.39 average across the 597 coffee shop businesses listed here.
  • Has more Google reviews than 39% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 94
Review volume 95
Review recency 100
Review sentiment 70
Profile completeness 100
Verification 30

Rating breakdown

5
154
4
1
3
1
2
0
1
1

FAQ

Do you send updates while my dog is at daycare?
Yes, staff send video updates every 1-2 hours so you can see how your dog is doing.
Can I wait inside while my pet is being groomed?
Yes, the café serves food and drinks so you can stay comfortably on site.
Is there parking or easy access for large pet carriers?
The facility is multi-floor but has no lift, so stairs are needed to reach upper levels.

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Last updated 2026-09-29