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Starbucks

Updated 2026-09-29 · 3,131 reviewed · 738 listed · Scored from 802 Google reviews · How we rank ›

4.0(802) 66 composite score See reviews on Google moderate
Tea Houses & MatchaSpecialty CoffeeCoffee ShopCafeBrunch & All-Day CafesDessert & Bakery CafesStudy & Work-Friendly Cafes
Starbucks
Location
Kuala Lumpur Sentral, Kuala Lumpur
Price
moderate
Services
Tea Houses & Matcha, Specialty Coffee, Coffee Shop
Reviews
802
Best for
quick coffee stops during mall visits when you know the right shift

Core details are sourced from this business's Google Business Profile (checked 2026-09-29).

What do recent reviews say?

Starbucks Sentral has devoted fans who praise individual staff members (especially Yixuan) and appreciate the coffee when drinks are made correctly, but recent reviews reveal a troubling split. Nearly 6 in 10 recent visitors left one or two stars, citing staff attitude problems, drinks served wrong, and a dirty, worn-down interior that feels neglected.

The location suits the occasional mall visitor seeking a quick coffee, but consistency is the real issue. Baristas struggle with menu items and order accuracy; outdoor seating smells of rats; and staff training appears reactive rather than systematic. Positive experiences cluster around specific named staff, suggesting execution varies dramatically by shift.

Praised for
  • excellent staff moments
  • good coffee quality when made right
  • convenient location near mall entrance
  • reasonable prices
Watch-outs
  • staff inconsistency and training gaps
  • drinks made to wrong specification
fair-pricingfriendly-staffrude-staffslow-servicelimited-parkingnoisycrowdedgood-for-work
Best for: quick coffee stops during mall visits when you know the right shift
Think twice if: staff training inconsistency and recent interior wear mean visits can feel hit-or-miss

What are they good at?

  • convenient mall-adjacent location
  • occasional excellent service from named staff
  • coffee quality when execution is right

Worth knowing

  • Yixuan named as delivering outstanding service
  • baristas produce drinks to wrong specification (matcha cold foam iced americano example given)
  • outdoor seating described as very dirty with rat smell
  • interior described as shabby and not refurbished in years
  • WiFi login issues noted
  • new staff cycles reported, cashiers unfamiliar with menu

What reviews say by service

Specialty Coffee
inconsistent execution; drinks often made wrong despite menu specifications
Coffee Shop
quality varies sharply by shift and staff; some batches praised, others poorly made
Study & Work-Friendly Cafes
WiFi access issues reported; interior condition not appealing for extended stays

How it compares

  • Rated 4 against a 4.39 average across the 597 coffee shop businesses listed here.
  • Has more Google reviews than 79% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 34
Review volume 100
Review recency 100
Review sentiment 48
Profile completeness 75
Verification 0

Rating breakdown

5
384
4
216
3
86
2
32
1
84

FAQ

Is there WiFi?
Yes, but login issues have been reported by recent visitors.
Is the outdoor seating clean?
Recent reviews describe the outdoor area as very dirty with a rat smell; indoor seating also noted as shabby and worn.
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Last updated 2026-09-29