Core details are sourced from this business's Google Business Profile (checked 2026-09-29).
Five-star reviews consistently praise staff like Bao Er and Fara for genuine warmth and patience, plus the calm atmosphere suited for working or unwinding with quality drinks. Recent one-star reviews highlight persistent friction: staff unclear about add-on costs ("strong coffee," extra shots, whipped cream), mishandled discount promotions, occasional rudeness over minor requests like declining a paper bag, and service lapses during slow times (customers ignored while staff handled side tasks, closing preparations starting before posted hours).
All recent reviewers rate this place five stars for reliable tea and coffee. Staff move quickly, remember regulars, and highlight daily deals without being pushy. A new pomelo tea at RM11.90 and buy-one-get-one promos keep the menu fresh.
Staff consistently earn mention for politeness and speed, with regulars naming Apitt, Wani, Sara, and Renjana as standouts. Drinks, especially the CEO latte, draw repeat visits from customers who value the taste and lack of pressure during their stop. The outlet sits in AEON Mall Metro Prima Kepong but has minimal seating of its own, so customers often take their coffee to mall benches. One older hygiene complaint exists, but recent reviews (last 3 months) centre on service quality and flavour rather than cleanliness.
The coffee and nasi lemak are genuinely strong and well-made, and on good days the team moves quickly despite small staff numbers. However, recent visits show a split: some reviewers meet staff like Hasanah or Azmi, who are attentive and apologise for delays, while others encounter blunt or dismissive attitudes that leave them uncomfortable. Wait times swing between brisk and 20+ minutes for simple orders, even when the outlet is quiet. Cleanliness varies; some find it welcoming, others say tables stay dirty between orders. A few regulars report that teamwork quality has dropped noticeably. When two or three staff coordinate well, orders move smoothly and complaints dissolve. When each person keeps to their own task, queues build and politeness seems to vanish. The business appears to hire good people but does not keep service standards consistent across shifts.
Last updated 2026-09-29