Core details are sourced from this business's Google Business Profile (checked 2026-09-29).
Most visits yield friendly service and a usable workspace with stable WiFi. A few customers hit inconsistent drink quality or noisy staff moments, but recent reviews lean heavily toward praise for individual staff going the extra mile to resolve issues.
Most visits yield solid coffee, pleasant staff, and a spacious layout that works well for working or taking a break. Recent complaints about order tracking and barista accuracy during busy times suggest service gaps that need tightening, though quieter periods tend to go smoothly.
Every recent visitor praises the atmosphere: a hidden gem in Bangsar condo with greenery, breezy open air, and ample parking that feels both quiet and welcoming. Staff and owners (notably Veronica and Suresh) earn consistent mentions for genuine warmth, and the kitchen delivers fresh, homemade-style food and standout cakes that reviewers revisit for. The menu spans coffee, mocktails, pastries, and mains like chicken pie and Thai curries, with a book exchange table and TV for sports. Work-friendly seating, fair beer prices, and the attention to detail throughout leave visitors describing it as less a business than a meaningful place to return to.
Burrow's canelés and espresso draw loyal visitors, and the lush plant-filled space feels like a genuine escape within the mall. Coffee arrives consistently well-made, and brunch plates are dependable rather than experimental. Yet the AC problem persists as the loudest complaint across recent reviews: several reviewers describe the space feeling like a sauna despite multiple units, though staff apologise genuinely when the issue is raised. Pastry quality varies, with some finding cakes dry or stale and prices high for what arrives. The place fills quickly and noise echoes off the glass ceiling at peak times, making it less restful than the decor promises. Staff are friendly when present, and the hidden-corner location in Bangsar Shopping Centre appeals to those seeking a quiet spot away from the mall's main flow. Seating remains tight, so it suits solo coffee breaks or small meetings better than groups. Recent reviews suggest the AC remains a live issue, though this may now depend on timing and operational fixes.
Last updated 2026-09-29