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Tealive • NU Sentral 2

Updated 2026-09-29 · 3,131 reviewed · 738 listed · Scored from 187 Google reviews · How we rank ›

2.8(187) 52 composite score See reviews on Google ✓ Google-verified Publishes prices moderate
Tea Houses & MatchaHalal & Muslim-Friendly CafesCafeCoffee Shop
Tealive • NU Sentral 2
Location
Kuala Lumpur Sentral, Kuala Lumpur
Price
moderate
Services
Tea Houses & Matcha, Halal & Muslim-Friendly Cafes, Cafe
Reviews
187

Core details are sourced from this business's Google Business Profile (checked 2026-09-29). Website-sourced details were fetched 2026-09-29.

What do recent reviews say?

Most recent visits report wait times exceeding 30 minutes, sometimes over an hour, even during quiet periods. One supervisor named Sham stands out for quick service, but inconsistency dominates: drinks arrive watered down or bland, toppings get left out, and staff often seem disengaged despite multiple people on shift. Quality and service gaps widened noticeably in the past four months, with little sign of improvement.

This NU Sentral 2 location struggles where others in the chain may not. Reviewers note drinks taste different (worse) than other branches, and mention recent menu changes (matcha mousse to matcha rich) that disappointed fans of the original. The cashier attitude and overall pace have drawn repeated criticism, suggesting operational or training issues specific to this outlet.

Praised for
  • supervisor named Sham provides fast service
  • some drinks praised (Snowy Coco Oreo Smoothie, bang bang matcha mousse)
Watch-outs
  • long waits and slow service despite available staff
  • inconsistent drink quality and wrong orders (watered down, missing toppings, off-taste)
slow-servicebland-foodcrowded
Think twice if: Those catching a train should allow 30-60 minutes minimum; drink quality and staff responsiveness inconsistent here.

What are they good at?

  • quick service during quiet times (when Sham is on shift)
  • some signature drinks praised (Snowy Coco Oreo Smoothie)

Worth knowing

  • Supervisor named Sham delivers notably faster service
  • second cup on Thursday 3-6PM: RM1.10 (per their website)
  • staff sometimes forget toppings (pearls)
  • waits documented at 1+ hour with no customers in shop
  • recent matcha product change (mousse to matcha rich) received negative reception

What reviews say by service

Tea Houses & Matcha
matcha drinks inconsistent in quality; recent menu change poorly received
Coffee Shop
slow service and watered-down drinks reported
Cafe
staff inattentive, long waits despite low customer volume

How it compares

  • Rated 2.8 against a 4.36 average across the 459 tea houses & matcha businesses listed here.
  • Has more Google reviews than 43% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 0
Review volume 99
Review recency 100
Review sentiment 33
Profile completeness 75
Verification 30

Rating breakdown

5
51
4
38
3
8
2
10
1
80

FAQ

How long is the typical wait?
Recent reviews report 30 to 60+ minutes, even during quiet periods. One reviewer waited over an hour for a drink.
Is there a discount on second drinks?
Yes, 2nd cup on Thursday 3-6PM is RM1.10 (per their website).
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Last updated 2026-09-29