
Whisk Coffee & Pantry @ Sunway 163 Mall
When staff are on their game, the coffee shines: a regular visits roughly 30 times and finds the cappuccino reliably excellent, and cakes (red velvet, chocolate) earn consistent praise. Pastas like tom yam crab and salads land well. The stumble: wait times stretch even when the venue is quiet, tables sit dirty, and staff attention drifts. Quality gaps appear too (burnt muffins, oversalted dishes, matcha lattes tasting of milk, overpriced portions). One named staff member, Khairin, stands out for service. Recent visits show the inconsistency in full: a 5-star for straightforward cakes and coffee sits metres from 1-stars for 30-minute waits and refusing to clear tables. The business delivers when operations click, but slips when they don't.

