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Whisk Coffee & Pantry @ Sunway 163 Mall

Updated 2026-09-29 · 3,131 reviewed · 738 listed · Scored from 197 Google reviews · How we rank ›

3.7(197) 66 composite score See reviews on Google ✓ Google-verified
Specialty CoffeeCafeCoffee ShopDessert & Bakery CafesTea Houses & Matcha
Whisk Coffee & Pantry @ Sunway 163 Mall
Location
Mont Kiara, Kuala Lumpur
Services
Specialty Coffee, Cafe, Coffee Shop
Reviews
197
Best for
Coffee enthusiasts and dessert lovers who can tolerate unpredictable service.

Core details are sourced from this business's Google Business Profile (checked 2026-09-29).

What do recent reviews say?

When staff are on their game, the coffee shines: a regular visits roughly 30 times and finds the cappuccino reliably excellent, and cakes (red velvet, chocolate) earn consistent praise. Pastas like tom yam crab and salads land well. The stumble: wait times stretch even when the venue is quiet, tables sit dirty, and staff attention drifts. Quality gaps appear too (burnt muffins, oversalted dishes, matcha lattes tasting of milk, overpriced portions). One named staff member, Khairin, stands out for service.

Recent visits show the inconsistency in full: a 5-star for straightforward cakes and coffee sits metres from 1-stars for 30-minute waits and refusing to clear tables. The business delivers when operations click, but slips when they don't.

Praised for
  • Coffee quality (especially cappuccino)
  • Cakes and desserts
  • Friendly staff (when present)
  • Food creativity (pastas, salads, burgers)
Watch-outs
  • Slow service and long waits despite low occupancy
  • Inconsistent table cleanliness and housekeeping
great-coffeegood-dessertsfriendly-staffslow-servicecleanoverpricedtasty-food
Best for: Coffee enthusiasts and dessert lovers who can tolerate unpredictable service.
Think twice if: Waiters often slow or inattentive; cleanliness lapses occur; arrive when the mall is quieter to reduce waits.

What are they good at?

  • Cappuccino consistency praised by regulars
  • House-made cakes (red velvet, chocolate)
  • Creative mains (tom yam crab pasta, chicken salad)
  • Staff member Khairin noted for service

Worth knowing

  • Staff member Khairin specifically praised for service
  • Signature coffee: cappuccino (described as 10/10 across 29 of ~30 visits by one regular)
  • 'The Dominator' coffee mentioned by name
  • Tom yam crab pasta noted as creamy and well-executed
  • Hojicha latte praised
  • Recent instances of burnt muffins and oversalted dishes (mushroom aglio olio with excessive butter)

What reviews say by service

Specialty Coffee
Cappuccino excels when made well; watery outlier reported once in ~30 visits. Long blacks and lattes reliable.
Dessert & Bakery Cafes
Red velvet and chocolate cakes praised; quality consistent on recent visits.
Tea Houses & Matcha
Matcha latte disappoints (milky, lacks matcha flavour for RM15); hojicha latte delicious.
Cafe
Food hits (pasta, salad) and misses (burnt items, oversalted dishes); portion sizes questioned given price.
Brunch & All-Day Cafes
All-day food available but service delays common even during quiet periods; tables often dirty.

How it compares

  • Rated 3.7 against a 4.38 average across the 537 specialty coffee businesses listed here.
  • Has more Google reviews than 44% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 18
Review volume 100
Review recency 100
Review sentiment 55
Profile completeness 100
Verification 30

Rating breakdown

5
81
4
54
3
21
2
10
1
31

FAQ

Is the cappuccino worth the trip?
One regular returns roughly 30 times and rates it 10/10 on all but one visit. Multiple reviewers also praise long blacks and lattes. Quality is high when executed.
What are the cakes like?
Red velvet and chocolate cakes both drew 5-star praise recently. Reviewers note them as a highlight.
Should I come during lunch?
Recent reviews show 30-minute waits even during quiet periods. Off-peak hours in the mall may reduce waits, but service lags remain inconsistent.
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Last updated 2026-09-29