Core details are sourced from this business's Google Business Profile (checked 2026-09-29). Website-sourced details were fetched 2026-09-29.
This quiet second-floor cafe above Kinokuniya delivers strong specialty coffee and a calm retreat for work or study, with helpful staff and pleasant library views. Quality is uneven elsewhere: fresh desserts like lava cake and lemon poppyseed loaf impress, but muffins often disappoint as dry, and Wi-Fi interruptions without notice frustrate laptop users despite the work-friendly positioning.
Recent weeks show recurring issues with beverage value (juice at RM15 questioned), stale food items, and unreliable connectivity. Staff professionalism during technical problems needs attention. When everything lands right-fresh pastries, good coffee, quiet seating-reviewers return happily.
Reviewers consistently praise the coffee quality and generous food portions, returning for favourites like carbonara and salted Spanish latte. Staff like Azizah stand out for attentiveness, though peak-hour waits can stretch long. The cafe plays good music and offers the signature Bape logo on hot mocha or chocolate orders.
Tea blends like peach and bitter melon apple earn consistent praise, and several staff members are noted for genuine warmth and patience with requests. The small Suria KLCC outlet sits steps from the MRT and offers app discounts, but recent visits show a split: some find prompt, friendly service, while others report waits stretching close to two hours and staff who seem disengaged or dismissive during busy periods.
Most visits deliver solid coffee in a pleasant setting with warm service. Recent weeks show consistent praise for drinks and atmosphere, but the last 5 days reveal serious gaps: order errors on customisation requests go unremade, staff responses shift sharply from friendly to dismissive, and order tracking fails mid-rush, leaving some customers apologised to while others are ignored.
Last updated 2026-09-29