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BAKED by Kenny Hills Bakers @ The FIVE

Updated 2026-09-29 · 3,131 reviewed · 738 listed · Scored from 550 Google reviews · How we rank ›

3.8(550) 62 composite score See reviews on Google ✓ Google-verified Publishes prices
Dessert & Bakery CafesCafeBrunch & All-Day CafesTea Houses & MatchaStudy & Work-Friendly CafesCoffee Shop
BAKED by Kenny Hills Bakers @ The FIVE
Location
Bukit Damansara, Kuala Lumpur
Services
Dessert & Bakery Cafes, Cafe, Brunch & All-Day Cafes
Reviews
550
Best for
Visitors seeking pastries and cakes to take away, less so for sit-down meal experiences.

Core details are sourced from this business's Google Business Profile (checked 2026-09-29). Website-sourced details were fetched 2026-09-29.

What do recent reviews say?

The branch struggles with consistency. Recent reviewers report long waits (45 minutes to an hour), small portions at high prices (RM26-30 for 5 thin pancakes), slow or disorganised ordering workflows, and staff gaps during peak times. A few praise the quiet ambiance and specific items like bagels or Spanish latte, but most complaints centre on lengthy kitchen delays, order errors, missing side items, and food quality that reviewers describe as oily or freezer-cold.

Staff behaviour splits sharply: some reviewers note warmth and professionalism, others describe rudeness or inattention. A common thread is decline since the business shifted from its earlier Nourish concept, which reviewers recall as offering better dietary options, attentive table service, and higher food standards. The pastry case remains a strength, but the hot meal menu appears to be where most disappointment lands.

Praised for
  • quiet, calm setting
  • friendly, attentive staff when present
  • specific items praised: bagels, Spanish latte, beef lasagne
Watch-outs
  • high prices for small portions
  • service gaps: slow ordering and kitchen workflows, understaffing
overpricedslow-servicecrowdedgood-ambiencefriendly-staffgood-dessertscozy
Best for: Visitors seeking pastries and cakes to take away, less so for sit-down meal experiences.
Think twice if: Busy periods: expect long waits for hot meals and slow ordering workflows; understaffing is a recurring issue.

What are they good at?

  • Quiet mornings and calm interior design
  • Bagels and pastry items praised individually
  • Same-day cake and pastry delivery claimed

Worth knowing

  • Earlier concept (Nourish) offered gluten-free, vegan, and vegetarian options no longer on menu
  • Staff noted as understaffed during peak times and Hari Raya periods
  • Order errors reported: cashier mistakes not always followed by apologies
  • Peach Strudel served freezer-cold in at least one instance
  • Fried chicken and hash browns described as excessively oily or over-fried

What reviews say by service

Dessert & Bakery Cafes
Bagels and pastries praised, but catering/custom cake fulfillment unclear from reviews.
Brunch & All-Day Cafes
Breakfast items criticized for small portions at high cost and long kitchen delays.
Study & Work-Friendly Cafes
Quiet ambiance noted, but no evidence of wifi reliability or dedicated work facilities.
Coffee Shop
Spanish latte praised in one review; general coffee quality underreported.

How it compares

  • Rated 3.8 against a 4.39 average across the 425 dessert & bakery cafes businesses listed here.
  • Has more Google reviews than 71% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 22
Review volume 100
Review recency 100
Review sentiment 37
Profile completeness 100
Verification 30

Rating breakdown

5
249
4
132
3
61
2
35
1
73

FAQ

How long do hot breakfast orders typically take?
Recent reviews report waits of 45 minutes to an hour during busy periods, with one reviewer waiting an hour for a Big Breakfast.
What cakes can I order for delivery?
Their website lists whole cakes and mini cakes with same-day delivery available; examples include Blueberry Lemon Shortcake (from RM169.60) and Burnt Cheesecake (from RM137.80).
Is the cafe good for quiet work or study?
Reviewers describe it as tranquil and quiet, especially in morning hours, though no reviews mention wifi or work amenities specifically.

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Last updated 2026-09-29