BAKED by Kenny Hills Bakers @ The FIVE
The branch struggles with consistency. Recent reviewers report long waits (45 minutes to an hour), small portions at high prices (RM26-30 for 5 thin pancakes), slow or disorganised ordering workflows, and staff gaps during peak times. A few praise the quiet ambiance and specific items like bagels or Spanish latte, but most complaints centre on lengthy kitchen delays, order errors, missing side items, and food quality that reviewers describe as oily or freezer-cold. Staff behaviour splits sharply: some reviewers note warmth and professionalism, others describe rudeness or inattention. A common thread is decline since the business shifted from its earlier Nourish concept, which reviewers recall as offering better dietary options, attentive table service, and higher food standards. The pastry case remains a strength, but the hot meal menu appears to be where most disappointment lands.
