ZUS Coffee - KepongGi Square, Kepong
Danial and Diana are standout staff members who deliver patient, polite service even during rushes. The cafe offers solid drinks and a comfortable space, but Kepong Gi Square struggles with staffing: customers routinely wait 10-15 minutes to order or 30+ minutes for drinks when only one or two people work a busy shift. Recent complaints highlight rude responses to simple requests, orders mixed up (extra shots not added, Americano instead of latte), and inventory mismatches (cakes available in-store but not via the app). Staffing shortages drive most of the friction. When adequately staffed, this branch delivers the experience reviewers expect. Without it, service falters quickly: customers report feeling rushed, ignored at counters, or confronted with defensive attitudes when issues arise. The app-only ordering policy, while clear to regulars, frustrates walk-ins who are not told upfront.
